Congratulations to the MHA—NYC for being awarded the contract to run NYC
Support. This great news continues to reflect the groundbreaking work that
they have done both in New York and nationwide.
MHA-NYC and Beacon Health Options Awarded Three-Year Contract to Run NYC
Innovative program a key part of the Mayor’s ThriveNYC Mental Health for
The Mental Health Association of New York City, in partnership with Beacon Health Options,
has today been awarded a three-year contract to run NYC Support, which will
serve as the point of entry to all of the city’s behavioral health services
under Mayor DeBlasio’s new and innovative set of initiatives: ThriveNYC.
MHA-NYC, a national leader in mental health services, advocacy and
education and Beacon Health Options, which currently partners with many
health plans and as an organization serves the behavioral health needs of
over two million New Yorkers, will begin their work on July 1, 2016.
NYC Support will replace LifeNet, the former 24/7 crisis and information
and referral line, which MHA-NYC has overseen since 1995. As envisioned,
NYC Support will be a more robust and accessible system; will expand the
capacity of the phone based crisis/suicide prevention hotline; add the
ability to access resources via text messaging and the web; significantly
increase services to provide non-crisis supports for behavioral health
issues; and for the first time allow for follow-up calls or texts to New
Yorkers reaching out to NYC Support until they are fully connected with the
help they need. NYC Support will also offer callers a chance to speak with
others who have experienced similar behavioral health challenges through a
new peer support line.
At this time of dramatic transformation in health and behavioral health
care, the goal of the MHA-NYC/Beacon Health Options partnership is simple:
to provide the next generation contact center; one that is constantly
evolving and innovating in its use of technology and best practices to stay
responsive to the ever-changing needs of all New York City communities.
The MHA-NYC/Beacon partnership is well positioned for success. MHA-NYC has
long established expertise in serving individuals with mental health and
substance use disorders using technologically driven programs and
platforms. Beacon Health Options, a national health improvement company,
specializes in behavioral health and emotional well-being and recovery and
has successfully provided managed mental health and substance use disorder
services for 30 years. Beacon has a long history in New York and a robust
footprint in New York City, with many health plan partners in the
commercial, Medicaid, Medicare, and Exchange space as well as a large
provider network across the city and state.
“We look forward to helping hundreds of thousands of New Yorkers of all
ages find and gain access to the behavioral health they need,” said Kathryn
Salisbury, Executive Vice President at MHA-NYC. “We will be playing a much
more proactive role in facilitating access to services and helping people
“NYC Support will help put behavioral health services and supports within
everyone’s reach,” said Dr. Jorge Petit, Regional Senior Vice President –
Client Partnerships – New York State for Beacon Health Options. “The NYC
Support website will also make it easier for the public to learn about
behavioral health issues and access appropriate services from their phone,
tablet or home computer. Importantly, NYC’s Support won’t stop with a
referral; we are here to help support an individual until they are engaged
with the right services, the right providers and at the right location.
NYC Support will include a 24/7 hotline that will also be able to provide
more comprehensive crisis intervention, suicide prevention and follow-up
services for individuals who are at risk of suicide. Additionally, the
ability to activate a mobile crisis team citywide is a part of the plan.
“We’d like to thank Mayor DeBlasio and First Lady Chirlane McCray for
making mental health such a priority with their ground breaking ThriveNYC
roadmap,” said Giselle Stolper the CEO and President of MHA-NYC. “We also
owe great thanks to our colleagues at the NYC Department of Health and
Mental Hygiene and in the Mayor’s Office for their confidence in our
abilities to bring the next generation of contact center support services
to all New Yorkers. We will be working tirelessly for the next three years
to repay that trust.”
The Mental Health Association of NYC, 50 Broadway, 19th Floor, New York,